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Customer Care

HERE YOU WILL FIND EVERYTHING YOU NEED TO KNOW ABOUT SHOPPING ONLINE WITH ALL THINGS GOLDEN.
 
IF YOU DON’T FIND THE INFO YOU NEED, HEAD TO OUR CONTACT US PAGE HERE. A LOVELY MEMBER OF OUR A.T.G TEAM WILL GET BACK TO YOU ASAP.
 
SHIPPING :
ALL ORDERS PLACED BETWEEN MON-FRI BEFORE 2PM AEST WILL BE SHIPPED THE SAME DAY.
ALL ORDERS PLACED AFTER 2PM AEST WILL BE SHIPPED THE NEXT BUSINESS DAY.
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER. PLEASE CONTACT US ASAP IF YOU DO NOT RECEIVE THIS.
 
AUSTRALIAN ORDERS:
COSTS:
WE SHIP ALL ORDERS WITHIN AUS FREE! THIS IS REGULAR AUSTRALIA POST. 
IF YOU NEED YOUR NEW A.T.G GOODIES TO BE WITH YOU ASAP, SO WE OFFER DISCOUNTED EXPRESS SHIPPING WITH AUSTRALIA POST AT A FLAT RATE OF $9.00 AUD ON ALL ORDERS.
EXPRESS SHIPPING IS THEN FREE ON ALL ORDERS OVER $150.00
 
TIMES:
WITH OUR FREE REGULAR, PLEASE ALLOW 2-7 BUSINESS DAYS FROM THE DAY YOUR ORDER IS SHIPPED. 
WITH EXPRESS POST, IF YOU ARE WITHIN THE NEXT DAY DELIVERY NETWORK, IT WILL BE JUST 1-2 BUSINESS DAYS FROM THE DAY YOUR ORDER IS SHIPPED.
IF OUTSIDE THIS NETWORK, PLEASE ALLOW UP TO 5 BUSINESS DAYS FROM THE DAY YOUR ORDER IS SHIPPED.
 
INTERNATIONAL ORDERS:
PLEASE NOTE THAT ALL PRICES ARE LISTED IN $AUD.
 
COSTS + TIMES:
NEW ZEALAND: FLAT RATE $15 - AUSTRALIA POST INTERNATIONAL STANDARD - 5-7 BUSINESS DAYS FROM THE DAY YOUR ORDER IS SHIPPED
UNITED STATES: FLAT RATE $15 - AUSTRALIA POST INTERNATIONAL STANDARD - 5-7 BUSINESS DAYS FROM THE DAY YOUR ORDER IS SHIPPED
UNITED KINGDOM + FRANCE: FLAT RATE $25 - AUSTRALIA POST INTERNATIONAL STANDARD - 6-10 BUSINESS DAYS FROM THE DAY YOUR ORDER IS SHIPPED
CANADA: FLAT RATE $30 - 
AUSTRALIA POST INTERNATIONAL STANDARD - 7-15 BUSINESS DAYS FROM THE DAY YOUR ORDER IS SHIPPED
 
FOR ANY COUNTRIES NOT LISTED HERE, PLEASE EMAIL US HERE AND WE WILL DO OUR BEST TO ORGANISE A SHIPPING QUOTE.
  
RETURNS:
IF YOU ARE UNHAPPY WITH ORDER PLEASE CONTACT US TO DISCUSS. YOU MAY BE ELIGIBLE FOR AN ONLINE CREDIT, EXCHANGE OR REFUND.
 
WE PERSONALLY QUALITY CHECK EACH ITEM BEFORE IT IS SENT, IF YOU BELIEVE THAT YOUR ITEM IS FAULTY, PLEASE EMAIL US IMMEDIATELY.
 
IMPORTANT:
ALL RETURN REQUESTS NEED TO BE MADE WITHIN 7 DAYS OF RECEIVING YOUR ORDER. ANY RETURN REQUESTS MADE OUTSIDE THIS PERIOD WILL BE DENIED.
ALL RETURNED ITEMS MUST BE IN THEIR ORIGINAL, UNWORN CONDITION – FREE OF ODOURS AND MARKS.
 
PLEASE BE CAREFUL WHEN TRYING ON YOUR PURCHASE AS ANY MARK MAY DISRUPT THE RETURN PROCESS.
 
TO REQUEST A RETURN, PLEASE EMAIL OUR TEAM HERE WITHIN 7 DAYS. PLEASE INCLUDE THE FOLLOWING INFORMATION IN THIS EMAIL:
+  ORDER NUMBER  +
+  PRODUCT/S YOU ARE WANTING TO RETURN  +
+  REASON FOR RETURN  +
 
ONCE APPROVED, WE WILL PROVIDE YOU WITH AN RA NUMBER. ANY RETURNS RECEIVED WITHOUT AN RA NUMBER MAY BE DENIED.
 
NOTE: ALL SHIPPING COSTS ASSOCIATED WITH THE RETURN/EXCHANGE OF AN ORDER ARE PAYABLE BY THE CUSTOMER. RETURNS WILL BE PROCESSED WITHIN 2 BUSINESS DAYS OF RECEIVING THEM.
 
ONLINE CREDITS:
IF YOU KNOW YOU WILL BE SHOPPING WITH A.T.G AGAIN IN THE NEAR FUTURE, AN ONLINE CREDIT NOTE CAN BE ISSUED FOR THE FULL AMOUNT OF THE ORDER RETURNED. ONCE YOUR RETURN IS RECEIVED AND PROCESSED, YOU WILL RECEIVE THIS IN THE FORM OF A UNIQUE COUPON CODE. THIS CODE HAS NO EXPIRY DATE.
 
EXCHANGE:
IF YOU LOVE YOUR A.T.G PURCHASE BUT SIMPLY NEED ANOTHER SIZE (OR YOU ARE WANTING TO TRY ANOTHER STYLE), PLEASE INCLUDE THIS INFORMATION IN YOUR RETURN REQUEST EMAIL.
WE WILL HOLD THE REQUESTED ITEM WHILE WE WAIT FOR YOUR RETURN SO THAT NO ONE ELSE PURCHASES IT.
 
REFUND:
WE WANT YOU TO BE 100% HAPPY WITH YOUR A.T.G PURCHASE. IF YOU ARE NOT, YOU MAY BE ELIGIBLE FOR A REFUND (LESS SHIPPING). ONCE YOUR RETURN HAS BEEN PROCESSED AND ASSESSED, WE WILL REFUND YOUR ORDER IMMEDIATELY AND NOTIFY YOU VIA EMAIL.
ALL REFUNDS WILL BE PROCESSED VIA THE ORIGINAL METHOD OF PAYMENT.
* IMPORTANT: IF YOU PLACED AN ORDER USING A SALE DISCOUNT CODE, YOU ARE NOT ELIGIBLE  FOR A REFUND BUT ARE WELCOME TO AN EXCHANGE OR CREDIT *
 
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AUSTRALIA POST EXPRESS DELIVERY:
IN EXTREME CIRCUMSTANCES, GOODS MAY NOT BE DELIVERED NEXT DAY DUE TO SYSTEM FAILURES, ADVERSE WEATHER, STRIKES, NATURAL DISASTERS ETC. WE ADVISE YOU PLACE AN ORDER EARLY TO AVOID DISAPPOINTMENT AS THESE CIRCUMSTANCES ARE BEYOND THE CONTROL OF ALL THINGS GOLDEN.
 
CUSTOMS CHARGES:
THE PRICES WITHIN THE ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR. THESE COSTS ARE IMPOSED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER. ALL THINGS GOLDEN IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES.
 
POLICIES & TERMS:
TO COMPLY WITH AUSTRALIAN EXPORT REGULATIONS WE ARE REQUIRED TO DECLARE THE EXACT VALUE OF ALL ITEMS ORDERED AND TO MARK THEM AS DUTIABLE 'MERCHANDISE'. WE ARE ALSO PROHIBITED BY LAW FROM MARKING THE ORDER AS A 'GIFT', EVEN IF THE ORDER IS PLACED WITH THE INTENTION OF SENDING TO A GIFT RECIPIENT.
 
 
HAPPY SHOPPING!