Customer Care

Here you will find everything you need to know about shopping online with All Things Golden.

If you don't find the information you need, contact us and a lovely member of our A.T.G team will get back to you asap.

Shipping

All orders placed between Mon-Fri before 2pm AEDT will be shipped the same day. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. If you do not receive this please check your junk or get in touch.

AUSTRALIAN ORDERS

Shipping Method Delivery Time Cost
STANDARD 2-7 business days FREE on all orders
EXPRESS 1-2 business days FREE Over $150
$5 Under $150
SAME DAY (Melb only) Pending location From $10 - See below for more information

SAME DAY DELIVERY MON-FRI | MELBOURNE ONLY
Now available for our Melbourne Metro A.T.G Fam when placing your order before 12pm (Mon to Fri). Simply enter your address at checkout and if you are within 50km of our dispatch centre in Cremorne, 3121 a "same day delivery" option will appear.
Rates are calculated at checkout based on distance from our warehouse.
Orders placed after 12pm will be booked for delivery the next business day.

INTERNATIONAL ORDERS
We now offer DHL Express, for the fastest and most reliable delivery. All prices are listed in $AUD.

Location DHL Express Aus Post Standard
NEW ZEALAND $15 (1-2 business days) or FREE Over $250 FREE (7-12 business days)
UNITED STATES $20 (2-4 business days) Currently N/A
UNITED KINGDOM Currently N/A Currently N/A
EUROPE + SCANDINAVIA Currently N/A Currently N/A
CANADA $20 (3-5 business days) Currently N/A
SINGAPORE $25 (2-4 business days) Currently N/A

For any countries not listed here, please contact us and we will do our best to organise a shipping quote.

Returns

Easy returns means you can try A.T.G stress and hassle free!

RETURNS POLICY
If your order is not quite right for you, you may be eligible to return for a credit, exchange or refund. All return requests must be made within 14 days of receiving your order. Return requests made outside of this period will be denied.

Please be careful when trying on your purchase as all returned items must be in their original, unworn condition – free of odours and marks. Any garments returned that are not in the required condition may be subject to refusal and returned back to you at your expense.

FULL PRICED ITEMS may be returned for an online credit/refund (Worldwide) or exchange (AUS only).

SALE ITEMS are final sale and may only be returned for an online credit (Worldwide) or exchange (AUS only). No refunds.

EXCHANGE Australia only: If you love your A.T.G purchase but simply need another size (or you are wanting to try another style), please include this information in your return request email. We will hold the requested item while we wait for your return so that no one else purchases it. Once your return has been received and assessed, we will send the new item and notify you via email.
CREDIT If you know you will be shopping with A.T.G again in the near future, an online credit note can be issued for the full amount of the order returned. Once your return is received and processed, you will receive this in the form of a unique coupon code. This code has no expiry date.
REFUND We want you to be 100% happy with your A.T.G purchase. If you are not, you may be eligible for a refund (less shipping). Once your return has been processed and assessed, we will refund your order immediately and notify you via email. All refunds will be processed via the original method of payment. If a gift card has been used, the refund will be returned first back onto the original gift card, before remaining funds are reimbursed to other utilised payment methods.
SALE ITEMS Products purchased at a discount during an Annual Archive / Promotional sale event or products that are permanently marked down on the website are final sale. These will not be eligible for a refund but are welcome to an online credit (Worldwide) or exchange (Australia only).
FAULTY ITEMS All items have been personally quality checked prior to sending, however if you believe that your item may be marked or faulty, please contact us with images immediately so we can assess.

SPECIAL CONSIDERATIONS:
- Full priced purchases made using our welcome 10% off discount code are still considered “FULL PRICE” not “SALE ITEMS”.
- US RETURNS: USPS is the most reliable and affordable service when returned via regular mail with tracking. If you need any extra help with sizing or have questions about an order you would like to place, we highly recommend contacting our customer service team via the contact us page or jump on our live chat.

HOW TO RETURN
Please request a return for approval via email to: info@allthingsgolden.com.au

Please include the following information in this email:
- Order number
- Product/s you are wanting to return
- Reason for return

Return approval and instructions will then be granted in reply. Please do not return an order/item without prior approval.

OUR RETURN ADDRESS IS:
All Things Golden
102 Green Street
Cremorne
VIC, 3121

NOTE: All shipping costs associated with the return/exchange of an order are payable by the customer. Returns will be processed within 5 business days of receiving them.

Pre Order

When something has sold out but is coming back in stock very soon, we will often make it available for pre-order. What this means is, to make sure you don’t miss out on your size again, you can pre-order it now and it will be shipped out to you as soon as it arrives. Every pre-order item will have an estimated delivery date on the product page in the main description. We endeavour to send all pre-order items on or before this estimated arrival date. Once your pre-order has been shipped, you will receive a notification email with tracking.

CAN I CANCEL A PRE-ORDER?
If the pre-ordered item is on time, you may cancel your order but this will incur a $5AUD cancellation fee.
If the pre-order item is late, you are of course welcome to a full refund if you wish to cancel.

We will always let you know if it is looking like a shipment is running later than expected.

Fit Notes & Size Guide

All Things Golden is an Australian label and generally runs true to size.
Every product page has its own sizing tab with specific sizing notes and recommendations.
You can also use our general size guides to help you choose what size is best for you.

If you need help with sizing or have any other questions about an order you would like to place, please contact our customer service team here or jump on our live chat from Monday to Friday, 9am - 6pm AEDT.

CLOTHING
This is to be used as a general guide only. Sizing may vary according to style and fabrication.
Measurements are provided to give you an approximate idea of what size you will be in all things golden against your own measurements.

Clothing Sizes

SHOES
Please note that all shoes are listed in euro sizes.

Shoe Sizes

Payment Options

We accept payments via all major credit card providers, PayPal, Afterpay + Zip Pay.

WEAR NOW, PAY LATER!
We want you to be able to have your A.T.G now with as little financial stress as possible.
We now offer two interest free, instalment payment options.

AFTERPAY
Afterpay allows you to buy and receive your A.T.G now, while you pay for your purchase over 4 equal instalments due every 2 weeks. It is currently available to customers based in Australia, New Zealand and United States.
You must be over 18 years old and be the authorised card holder of an eligible debit/credit card to apply. All orders are subject to Afterpay’s approval - if you have any overdue payments, Afterpay will not be available to you. Read the full terms of this service here.

ZIP PAY
Zip Pay is a reusable account of up to $1000 that lets you shop now and pay later. No upfront payments are needed. You can read about zip pay in more detail here.

Terms & Conditions

AUSTRALIA POST EXPRESS DELIVERY
In extreme circumstances, goods may not be delivered next day due to system failures, adverse weather, strikes, natural disasters etc. We advise you place an order early to avoid disappointment as these circumstances are beyond the control of all things golden.

CURRENCY CONVERSION
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

CUSTOMS CHARGES
The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarise yourself with your country's customs charges and levies prior to placing an order. All things golden is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.

POLICIES & TERMS
To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

PRIVACY POLICY

We understand the importance of your privacy and are committed to protecting your information. We promise not to share or disclose any of your information to third parties.

You can unsubscribe at anytime via the opt out links at the bottom of our email and SMS marketing, or by contacting us at info@allthingsgolden.com.au.

 

All Things Golden Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

 

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including by email, via our website www.allthingsgolden.com, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

 

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

 

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

 

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

 

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

All Things Golden will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

 

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

 

Policy Updates

This Policy may change from time to time and is available on our website.

 

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

102 Green Street, Cremorne VIC 3121 Australia
info@allthingsgolden.com.au