CAREERS

Join our dynamic team as a Retail & Customer Service Specialist, and become a pivotal part of the vibrant All Things Golden flagship store. As the embodiment of our brand, you'll play a key role in curating an unforgettable retail experience for our valued customers. Your responsibilities will include delivering unparalleled customer service, offering expert styling advice, and ensuring each customer enjoys an exceptional visit. If you're passionate about creating lasting impressions and thrive in a dynamic retail environment, we invite you to be the shining face of All Things Golden in our flagship store."

RESPONSIBILITIES:

• Customer Service and Engagement (physical presence): Ensuring customers have the ultimate “A.T.G experience” in store - Greeting them, making them feel comfortable, building rapport and providing them with exceptional service. Assisting customers with sizing and offering styling advice. Showcasing a sound knowledge of fabrics, fits and ways to put outfits together. Always available to help in change rooms etc.

• Store operations and presentation: Smooth opening and closing of the retail store, maintaining the store’s high visual standards, including cleaning, organising garments on racks, ensuring barcodes and swing tags are in place, and contributing to an appealing store environment.

• Sales and Point of Sale Operations: Smooth processing of in-store sales, exchanges/returns using the Shopify POS system. Driving and contributing to sales targets and exceptional customer satisfaction.

• Customer Service and Engagement (digital presence): Point of contact for all customer service/community engagement on social media, email and live chat. Responding to inquiries in a timely manner, maintaining the brand's tone of voice to increase trust/engagement and to encourage purchases/repeat purchases. Analyse customer feedback and provide insights to management for continuous improvement of customer experience.

• Order Fulfilment: Accurately pick and pack in-store orders. Utilise appropriate packaging for each order size.

• Inventory Management and presentation: Assist in receiving and management of store warehouse inventory ensuring proper documentation, organisation and cleanliness. This includes the processing of online exchanges / returns.

• Team Collaboration: Foster effective communication and collaboration with team members to ensure customer satisfaction, smooth workflow and timely order fulfilment to support each other in achieving common goals. Participate in team meetings, share feedback and ideas, and identify popular products, slow-moving items and customer trends.

KEY DETAILS:

• Must be available Monday's and Satuday's

• Retail/customer service experience essential

• Immediate start

• Minimum 2 days a week with potential for hours increase during busy periods / staff leave

If this is you, please send through your resume and cover letter to Maddison at cs@allthingsgolden.com.au.